Frequently Asked Questions
Everything you need to know about shopping with AOKI GLOBAL
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your items sooner.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are the materials used in AOKI GLOBAL products sustainable?
We are committed to ethical sourcing. Many of our collections feature organic cotton and recycled polyester, as indicated in the specific product descriptions.