Returns & Exchanges

At AOKI GLOBAL, we strive for complete satisfaction with every purchase; however, if you are not entirely happy with your fashion items, you may return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the unworn items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.